PUBLISHED 10 SEPTEMBER 2021

We are committed to providing an excellent user experience when you use this site to buy tickets. If you have any questions about the tickets service or these terms we would be delighted to help. If the query relates to these terms, please raise it with us prior to purchasing any tickets. You can contact us by emailing: andy@craftsinthepen.org.uk
 

Definitions and interpretation
“Event” means Crafts in the Pen 2021.

“Organiser” means Bad Wolf Events.

“Tickets” means tickets including electronic tickets for the right to attend the Event.

“Venue” means Skipton Auction Mart.

“You” means you. “Your” shall be read accordingly.

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INTRODUCTION AND HOW THESE TERMS APPLY

These terms apply to the sale and/or use of Tickets bought from this site.
 

By purchasing these tickets, you are agreeing to be bound by these terms and the conditions set out on our website. These will form a legally binding contract so please do take the time to read them and make sure you understand them. If you use this site, you will be agreeing to accept these terms. If you do not agree to accept them, you must not use the site to buy tickets.
 

We recommend you review the terms each time you purchase Tickets and print a copy of them for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.
 

CHANGES TO THESE TERMS
We reserve the right to change, modify, add to, or delete portions of these terms at any time including to reflect changes affecting the Ticket services, Ticket Provider requirements, payment methods, relevant laws and regulatory requirements.
 

If we do change the terms, we will post the changes on this page and will indicate the effective date at the top. You are responsible for regularly reviewing these terms so that you are aware of any changes. Your continued use of the site after any such changes constitutes your acceptance of the new terms and you will be subject to the policies and terms in force at the time that you order the relevant Tickets from us. If you do not agree to (or are unable to comply with) the terms as amended, please do not continue to use the site.

You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site.

If you are under 18 but at least 13 years of age, you must present these terms to your parent or legal guardian, and he or she may consent to them on your behalf. Children under the age of 13 may not purchase tickets and parents or legal guardians may not consent on their behalf.
 

By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (as applicable) indicated on the site; (ii) you comply with the age requirements; and (iii) you have provided accurate and truthful information in the registration process.
 

PERSONAL INFORMATION
You will be required to complete the purchase process by providing certain information (name, email address and post address).

By using the site you agree we may hold, store and use the personal information you provide for the purpose of providing the Ticket services. For further information on this please see our privacy policy. It is your responsibility to keep us updated with any changes to your details (including contact address, telephone number or email address).

TICKETS
All Tickets are sold subject to availability and to these terms.

It is your responsibility to check your Tickets when you receive them as if you have made a mistake it cannot always be rectified after purchase.

Please check your Tickets on receipt carefully.

A valid Ticket must be produced for entry to an Event. Removing any part of, altering or defacing the Ticket may invalidate your Ticket. We will accept tickets as a printed copy or on your mobile phone.

Please keep your Tickets safe. We will not be responsible for any Ticket that is lost, stolen or destroyed, or if you do not have your mobile phone with you. Refunds will not be made on lost or unused tickets.
 

Latecomers outside the “arrival time” window displayed on your ticket cannot be guaranteed entry.
 

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
 

PLACING AN ORDER AND PRICE AND PAYMENT
The contract for the purchase of any Ticket will be between you and the Organiser. These contracts will only be formed when the Organiser has received payment in full for the Ticket(s). Until such time there is no contract between you and the Organiser for the Ticket(s) or related services. The Organiser reserves the right in its sole discretion to reject any order it receives.
 

The price of any Ticket will be as quoted on this site at the time we accept your order, except in the case of obvious error. Prices are subject to change at any time.
 

We use our best efforts to ensure that the prices of Ticket(s) displayed on our site are correct. If an error or inaccuracy is discovered and we have not yet taken payment we will normally reject your order for Tickets and notify you of such rejection. You will then be able to order the Tickets at the correct price if you wish (subject to availability).
 

We are under no obligation to provide the Ticket(s) to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a pricing mistake. We reserve the right to withdraw from any contract in the case of obvious and unmistakable pricing errors.
 

Payment for all Tickets must be made by a valid credit or debit card. By providing the details of a credit or debit card, you confirm that you are authorised to purchase the Tickets and that you are the holder of the relevant credit or debit card or are expressly authorised to use this to purchase the Tickets. We recommend that you use a payment card which is within date up to the date of the event for which you are purchasing tickets.
 

We use a third party payment provider (Wix Payments) to assist us to process payment.
 

We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.

DELIVERY
All Tickets are emailed to you following your purchase.

If you have not received your Tickets within 24 hours following your purchase please check your SPAM / Junk email folder and if they are not there, please contact us by emailing us at andy@craftsinthepen.org.uk.
 

CHANGES TO EVENT AND CANCELLED/RE-SCHEDULED EVENTS
The Organiser reserves the right to make alterations to the published Workshop programme where reasonably necessary.
 

REFUNDS / EXCHANGES
After you have purchased a Ticket it cannot be exchanged or refunded.
 

Where an Event is cancelled by the Organiser (for example where instructed by the government due to COVID19 reasons) Ticket Holders will be contacted via email regarding a full refund of the ticket price.
 

If you are unable to attend because you or someone in your household has COVID, we will either give you the option to transfer your ticket to Crafts in the Pen 2022 or receive a full refund. You must let Bad Wolf Events know prior to the event by emailing andy@craftsinthepen.org.uk and your refund will be processed within a maximum of three months from the end of the event. 
 

The refund for Tickets will be for the face value of the Tickets purchased only and excludes any booking fee.
 

In order to claim your refund, please ensure that you apply by the date stipulated on the cancellation information which will be sent to you by email. 
 

In any instance refunds shall only be made to the person who purchased the Tickets and will be made using the same method (i.e. the same credit / debit card) used to purchase the Tickets. Our system will only allow refunds to the exact same card, so please check your payment method before making a purchase.
 

These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.
 

RESALE / USE OF TICKETS
Tickets are only for your personal use or that of your party / guest. We reserve the right to cancel any Tickets if you resell or attempt to resell such Tickets in breach of this section (including any resale or attempted resale of Tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket may be refused entry or ejected from the Venue.
 

You may not, without the prior consent of the relevant Ticket Provider use any Ticket in advertising, promotions, competitions, free draws etc.
 

VOID TICKETS
Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to the Event may be considered to be a trespasser and may be liable to be ejected and subject to legal action. Void Tickets are non-refundable.
 

CONDITIONS OF ADMISSION
You must comply with the instructions, code of conduct and directions given by Organiser and Event staff and stewards and with all relevant laws, safety announcements and event regulations whilst attending the Event.
 

The Organiser reserves the right to refuse Ticket holders admission to the Event in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
 

The Organiser also reserves the right to request that Ticket holders leave the Event at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Organiser may remove a Ticket holder who:

• has behaved in the Event in a matter which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or

• uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a disturbance; or

• in the reasonable opinion of the Organiser is acting under the influence of alcohol or drugs; or fails, when required, to produce proof of identity or age.

• is exhibiting obvious symptoms of COVID-19.
   

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour.
 

The use of equipment for recording or transmitting any audio, visual or audio-visual material or any information or data for commercial or business use inside the Event is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. The Organiser will not be liable for any loss, theft or damage to confiscated items.
 

Ticket holders entering the Event may be filmed, photographed and/or recorded for broadcast, event promotion or security purposes. The Organiser may use such films and recordings without payment and without further notice.
 

Ticket holders shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials without prior agreement from the Organisers.
 

For all information relating to COVID-19, please refer to the section: Keeping You Safe. This information code is designed to ensure that the latest COVID-19 Government Guidance is adhered to and to remind everyone of these rules.

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We will not accept the following behaviours at Crafts in the Pen:

• Violence or threats of violence toward another person either prior to or during the event.

• Aggressive behaviour towards attendees not wearing a face covering due to exemptions.

• We are opposed to the use of illegal substances (drugs) by any person within any of the festival grounds. Persons found doing so within this property will be reported to the police.

• Offensive comments related to gender, gender identity and expression, sexual orientation, disability, mental illness, neurotype, physical appearance, body, age, race, ethnicity, nationality, language or religion. Unwelcome comments regarding a person’s lifestyle choices and practices, including those related to food, health, parenting, drugs and employment.

• Conversations or presentations that involve racism, ableism, misogyny, misogynoir, transphobia, transmisogyny, transmisogynoir, homophobia, biphobia, classism, fatphobia, body shaming or colourism.

• Deliberate intimidation, stalking, following, taking pictures or recording without permission.

• Inappropriate physical contact or sexual attention.

• Inappropriate social contact, such as requesting or assuming inappropriate levels of intimacy with others.

• Deliberate ‘outing’ of any aspect of a person’s identity without their consent except as necessary to protect other members or other vulnerable people from intentional abuse.

• Sharing non-harassing private communication without permission.

• Attendees asked to stop any harassing behaviour should comply immediately. If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of festival staff or security team immediately.

• If an attendee engages in harassing behaviour or does not comply with the code of conduct in any way the festival organisers may take any action, they deem appropriate, including warning the offender or removal from the festival with no refund. If you are removed from the festival, you cannot enter again.

• If a festival volunteer or organiser engages in harassing behaviour, please do not hesitate to contact another member of the festival team or security team. They will take the appropriate action including warning the offender or immediate withdrawal from their festival duties.
   

ZERO TOLERANCE DRUG POLICY
The Organiser reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the Organiser, may cause danger or disruption to other visitors to the Event or is one of the items not permitted in the Venue including as listed at section above.
 

DISCLAIMERS AND LIMITATIONS OF LIABILITY
PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR LIABILITY TO YOU

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.
 

The Organiser does not accept any responsibility for loss or damage to personal property brought to the Event or Venue.
 

You agree you will have no claim against us, in respect of any decision to remove Events from this site or any decision to suspend or terminate your access to this site.
 

In the absence of any negligence or other breach of duty by the Organiser, the use by you of the site is entirely at your risk.

The Organiser warrants that it will provide the Tickets service with reasonable skill and care and substantially as described in these terms. The Organiser does not make any other promises or warranties about the site or the Tickets service. In particular the Organiser does not make any guarantee of any specific results from the use of this site (including any search function on it).
 

For the purposes of this section, “Force Majeure” means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure.
 

The Organiser will not be liable under these terms for any loss or damage caused by the Organiser or any of its employees or agents in circumstances where:

• there has been no breach of a legal duty of care which is owed by the Organiser or any of its employees or agents; or

• the loss or damage is not a reasonably foreseeable result of any breach of these terms.

• The Organiser will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.

• Our liability for losses you suffer as a result of us breaching a contract for a Ticket is limited to the value of such Ticket and any booking fee or delivery fee that you have paid.

• You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations.

• Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).
   

INTELLECTUAL PROPERTY RIGHTS
The site and its look and feel (including without limitation the site design, text, graphics and all software and source codes connected with the site) are protected by copyright, trade marks, patents and other intellectual property rights and laws. You are authorised to use the Tickets and this site only for personal, non-commercial use (ie you can visit, view and print a copy of any page on this site for personal non-commercial use only). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Organiser.
 

You must not use the site for any purpose that is unlawful or prohibited by these terms.
If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all of the following actions:

• issue a warning to you;

• effect an immediate, temporary or permanent withdrawal of your access to your account and/or the site however you will remain responsible for all outstanding amounts on your account;

• cancel your order for Ticket(s);

• take legal action against you; and/or

• disclose such information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited and we may take any action we reasonably deem appropriate.

WAIVER
If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.

ASSIGNMENT
The Organisers shall be entitled to assign any of our rights and obligations under these terms provided that your rights are not adversely affected.
 

SEVERABILITY
If it is found by a Court or any body of competent jurisdiction that any of these terms for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
 

THIRD PARTIES
Any person, other than the Organiser, not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only the Organiser and you (or your assignees permitted hereby) have rights and obligations under this contract.
 

ENTIRE AGREEMENT
These terms, and the Additional Terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.
 

Each of the parties agrees that it has not entered into these terms in reliance on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these terms or not) other than as expressly set out in these terms.
 

GOVERNING LAW
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Notices

All notices given by you to us must be given to andy@craftsinthepen.org.uk  (by using the words “Legal Notice” in the email’s subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.
 

QUESTIONS OR COMPLAINTS
If you have any queries at all regarding this site, the Tickets/Event featured on the site or any of the terms, please do not hesitate to contact us by emailing us at andy@craftsinthepen.org.uk